"Ye gods!" It hit me this morning. That line is NOT from "Oklahoma!" It's from "Music Man." (See post from last week.)
Luckily I'm better at book titles than musicals.
Empathy is the hard part - The rest is mechanics. We're not wired to walk in someone else's shoes, it's not our first instinct. Showing up with empathy is difficult, hard to outsourc...
8 hours ago